Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
We only allow returns for deffective or damaged goods.
We allow order cancellation until your package starts being processed by our order processing team. Once your order is in the “processing” state, it cannot be cancelled anymore.
Certain types of merchandise cannot be returned. For example, perishable items such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or Missing Refunds (if any)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, please contact us at: email@example.com
Sale or promotional items (if applicable)
Only regular priced items are eligible for a refund. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at firstname.lastname@example.org and we will provide you with instructions and a return address.
You are responsible for the shipping costs associated with the return of your item. They are not refundable. If you receive a refund, the shipping cost of the return will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.