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Katanasword©

Rating 4,8/5 ★★★★★

Return and Refund Policy

Our policy is 14 days. If 14 days have passed since you received the product, we unfortunately cannot offer you a refund or exchange. We only accept returns and refunds in the case of a damaged or defective product.

If you change your mind before your order has begun to be processed, we will refund you immediately.

Once your order has begun processing, we cannot cancel your order.

To qualify for a return order, your item must be unused and in the same condition in which you received it. It must also be in the original packaging to be returned at your expense to the address we will provide.

There are several types of products that cannot be returned. We do not accept returns on intimate or sanitary products. Gift cards are also non-returnable items.

To make a return, we will verify that it is your order via your order number and/or any information you used when ordering. This will most likely be your email address.

For your return to be validated, there are two possibilities. We will acknowledge receipt of the package at the return address we have given you or you can send us a scan or photo as proof that the return was made to the address you have given us. In the first case, the shipment must not be sent to the manufacturer’s address. In the second case, a postal receipt or a shipping ticket can be accepted.

We may ask you to wait until we have received your return rather than sending us proof that the return has been made. For refund purposes, an inspection of the package may be required. This inspection will take place before we process the refund in the event that there is a refund.

If you receive an item and say that the item is in poor condition and you would like a refund, but you refuse to send a picture of the item received, you will obviously be asked to send the item to a specific address so that the item in your order can be inspected.

Once the package is received, it is only after inspection that the refund will be made (or not). Indeed, after inspection, we can realize that the item is in good condition. And we will let you know via a photo and/or a video and in this case, we will refuse the refund.

This procedure may seem excessive. However, some people have been dishonest and based on past experience, we can no longer take the word of our interlocutors. We are sorry about this and want you to know that we do our best with every return and refund request.

If you choose the “Secure Shipping – Loss/Theft/Breakage” shipping option, you are protected in case your package is lost by the carrier, the package is stolen or the product is broken and we will refund you in these cases or replace the product. This service does not allow you to return and get a refund for a product you simply don’t like the look of or get a refund for an incomplete or incorrect address.

For all refunds, a fee of 10% of the total order amount will be charged per order. This amount is intended to cover the costs of the payment platforms and processors.

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision as to whether or not your refund request has been approved.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a certain time frame. This delay is not under our control. We will notify you as soon as the refund process is initiated on our end.

If the refund is late or missing, first check your bank account. Only then should you contact your credit card issuer. There may be a delay before your refund is officially posted.

Then contact your bank. There may be a processing time before the refund is posted.

After these two steps, if you still have not received your refund, send an email to contact@katanasword.store. The customer service team will ask you if you have completed both steps. If you have, the customer service team will check the database.

We are sorry to ask you to follow these steps, but we want to give your requests maximum attention. And we lose a lot of time when the request is not preceded by certain steps. We want to give maximum attention to the requests we receive.

In the case of promotional items, if there is a refund, the refund will be made on the price of the promotional item and therefore paid by the customer and not at the price in normal period.

In the case of an exchange, we will only replace an item if it is defective or damaged. If this is the case, you want to exchange it for the same item, send us an e-mail to contact@katanasword.store .

In the case of a gift, the item you wish to return, if it was sent directly to you, you will receive a gift credit equal to the value of your return. Again, only when we receive the item will a gift certificate be emailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift buyer preferred to receive the item first and give it to you later, we will send a refund to the gift buyer and they will know that you returned the item.

If you miss the delivery of your package, first check to see if it was delivered to your doorstep or mailbox, then check to see if your neighbors have it. If they do not have your package, we recommend that you contact the carrier in charge of your delivery and ask them about the status of your package, they may be waiting for you at the post office or delivery center in your area. In the event that a customer does not pick up their package at the post office or delivery center before the expiration date, we do not provide refunds or reship the package.

For returns, you will be responsible for paying your own shipping costs. These shipping charges are non-refundable and if you receive a refund, the return shipping charges will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may obviously vary.

If you are shipping an item valued at $30 or more, consider using a shipping service that allows you to track the shipment or guarantee delivery. We do not guarantee receipt of the item you are returning.

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