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Contact us : contact@katanasword.store

Katanasword©

Rating 4,8/5 ★★★★★

Shipping policy

Our estimated shipping time is 1-3 business days for processing and 7-21 business days for shipping.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Many types of merchandise cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.

Incomplete address
We have a strict policy regarding incomplete shipping addresses: you may request to change your address within 24 hours of placing your order, after which time we will not be able to change your shipping address and we will not refund package(s) shipped to the wrong address and we will not resend a package returned due to an incorrect or incomplete address.

Refunds
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a specified time frame.

Late or Missing Refunds

If you have not yet received a refund, first recheck your bank account.

Then contact your credit card company. It may take some time for your refund to be officially posted.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all of this and still have not received your refund, please contact us at {email address}.

Sale Items

Only regular priced items can be refunded. Sale items cannot be refunded.

Exchanges
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at contact@katanasword.store and send your item to the address we will provide you via email.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift recipient had the order shipped to you later, we will send a refund to the gift recipient and they will be notified of your return.

Shipping Returns
To return your product, contact us at contact@katanasword.store.

You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Shipping time for your exchanged product may vary depending on where you live.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?
Contact us at contact@katanasword.store with questions about refunds and returns.

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